If you need to make a change, please contact us as soon as possible. We’re happy to help as long as your order hasn’t been packed or dispatched.

Once an order has been sent, changes or cancellations are no longer possible.

Yes! You can include a complimentary gift message at checkout, and we’ll include it in your box.

At this stage, we offer curated gift boxes only to ensure consistency and quality.

Personalization may be added in the future; keep an eye on our social media for updates.

Orders are typically packed and dispatched within 1–2 business days

Delivery timeframes vary depending on location and are estimated by Australia Post. Tracking details will be emailed once your order is dispatched.

We do not accept returns for change of mind.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or resolution.

If your parcel is delayed or appears lost, reach out and we’ll assist in following this up with Australia Post.

If you have any questions, email us at:

📧 postboxpresent.au@gmail.com

We aim to respond within 1 business day.